By using RGA UK Ltd products/services you are deemed to have accepted the terms and conditions below:

This Agreement is governed by English Law and you agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute arising.

Payment and Credit Terms

All prices exclude V.A.T. unless specifically indicated otherwise. Payment terms are strictly 30 days from the date of invoice. Automatic account hold will be applied on the last day of the month to all accounts with overdue balances. Credit Terms may be offered (references may be required). In the event of credit terms being abused, delivery of goods may be restricted and credit facilities may be withdrawn at the discretion of the company and without notice. The company reserve the right to charge interest on overdue accounts at the rate of 3% per calendar month from the due date of payment to the receipt of payment.

CONTACT DATA LISTS and TELEMARKETING PROJECTS

  • All RGA data is copyrighted (@RGA UK Limited 2017).The data may not be resold or duplicated without prior written permission of RGA UK Ltd.
  • The Data comprises proprietary information intellectual property rights in which are owned by the List Owner, RGA UK Ltd. RGA UK Ltd are owners of the contact data which is supplied to you the Customer on the agreement that the data is available with multi use for 12 months only - single or multi use options apply and are reflected in the cost price. After 12 months use, the Customer has the option to: 1) pay to refresh the data and permission of use. 2) stop using the data and delete all records that are the property of RGA from their system. Bona fide clients created using RGA data may remain property of the customer.
  • Data must be used by the purchasing party only and is not transferable to any other group, brand, property, member within the organisation, without written approval from RGA UK Ltd.
  • The data is for single station/location/product/property/client use only, unless written license has been extended to include additional sites or 3rd party network/group/product usage.
  • RGA will make every effort to ensure the accuracy of all telephone numbers, addresses and email addresses which are supplied to you, the Customer. However, in no circumstances whatsoever can RGA accept liability for any loss, inconvenience or damage of any kind which may arise from you being supplied incorrect information, be it incorrect information obtained from current/past records, or due to an operator error. RGA has NOT checked any data against companies registering with CTPS - corporate telephone preference service. This is the responsiblity of the purchasing party.
  • RGA data lists provide: name of contact, job title, address, telephone, email address, web site & industry sector when these details are released by the company. A small percentage of records may not include contact name or email address in compliance with that company's data protection policy.
  • RGA's "job title" range includes approximately 50 percent current and 50 percent prospective users from companies who have been identified as event organisers.
  • During our cleaning process data counts may fluctuate. RGA make an allowance of 5% record fluctuation before pro-rata costs apply.
  • Data Rental Mailshots / E-mailshots. RGA despatch centre will despatch mailshot/e-mailshot using RGA contact data. The customer will not receive any copy of the data used in the despatch. Responses to the mailshot/e-mailshot received by the customer will become property of the customer. RGA data will not be supplied to any other party or despatch centre.
  • The Customer may only use information supplied by RGA within the confines of any current legislation, and the Customer agrees to indemnify RGA in respect of any claim that may be made against RGA involving misuse of any information given under the service.
  • RGA data is not CTPS (Corporate Telephone Preference Service) tested/reviewed.
  • RGA use a "seeding" method to monitor use of the data and breaches of our conditions will be taken very seriously. Companies found breaching our conditions of use will be required to pay for annual use of RGA Event Buyers Universe database with varied/multiple use options. Legal action may follow.

EMAIL LIST FORMATION AND DESPATCH

  • RGA UK Ltd provide email addresses that have been given to them by the company.
  • All email broadcasts designed and despatched by you the customer must comply with the current EC regulations.
  • RGA will make every effort to ensure the accuracy of email addresses which are supplied to you, the Customer. However, in no circumstances whatsoever can RGA accept liability for any loss, inconvenience or damage of any kind which may arise from you being supplied incorrect information, be it incorrect information obtained from current/past records, due to an operator or thirdparty error .
  • E-mail addresses can be prone to frequent change, as well as being unreachable for a number of technical and other reasons (such as, but not limited to, account disabled, mailbox full, limit on message size, anti-spam policy, firewall).RGA shall review the situation should the number of "undeliverable" emails be more than 10% hard bounce rate of records purchased and despatched within the first 3 months of purchase. A hard bounce is defined as one where either the email recipient or the email domain does not exist, and in addition a 5.x.x error is returned by the sending or receiving email server. You will be asked to provide a broadcast report or other evidence of the hard bounce rate before any claim for replacement data or refund will be considered by RGA UK Ltd. To clarify: A soft bounce is an email message that gets as far as the recipient's mail server (it recognizes the address) but is bounced back undelivered before it gets to the intended recipient. A SOFT BOUNCE might occur because the recipient's mailbox is full, the server is down or swamped with messages, or the message is too large. Soft bounces can also include things like auto-replies to your email. A HARD BOUNCE is an email message that has been returned to the sender and is permanently undeliverable. Causes include invalid addresses (domain name doesn't exist, typos, changed address, etc.) or the email recipient's mail server has blocked your server. Servers can sometimes interpret bounces differently, meaning a soft bounce on one server may be classified as a hard bounce on another.
  • RGA will not be liable to the Customer for any breach of these terms and conditions or failure on RGA's part to perform any obligation as a result of technical problems relating to the services, Acts of God, governmental control, restrictions or prohibitions or any other government act or omission whether local or national, act or default of any supplier, agent, subcontractor, industrial dispute or any kind of other similar or dissimilar cause beyond RGA UK Limited's control.

DIRECT MAIL & ALL MAILSHOTS BY POST

  • Quotations are subject to sight and/or weight and/or nature of material(s) being sent.
  • Deliveries to our office should be booked in advance and delivered between 9.00am and 5.00pm Monday to Friday. RGA UK LTD accepts no responsibility or liability for deliveries lost or mislaid before reaching RGA's offices or delivery out of hours. Delivery notes must be supplied with each delivery containing the following: client name, description of material, total quantity delivered, number of boxes and quantity per box.
  • Postage is not included unless specifically stated. Postage invoices must be paid prior to mailshot despatch. All other items payable within 7 days of invoice date. All prices exclude V.A.T.
  • Because we do not impose any additional charge for carrying out our work and, whilst we shall use our best endeavors to ensure that any Royal Mail or Courier documentation that are completed by us on your behalf are completed correctly, we cannot accept any liability for any errors or omissions that may occur and we cannot be held responsible for any losses (whether direct or indirect) that may result therefrom.
  • RGA and its employees cannot be held responsible or liable for material lost or mislaid by Royal Mail or Couriers it may use to deliver material.
  • In any event and notwithstanding anything in this contract in no circumstances shall RGA be liable in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof:
    (i) for any increased costs or expenses;
    (ii) for any loss of profit, business, contracts, revenues or anticipated savings or;
    (iii) for any indirect or consequential damage of any nature whatsoever.
  • RGA will only keep surplus fliers, etc. for 14 days after the despatch date, if they are not collected by this time they will be destroyed.
  • RGA reserve the right to change any scheduled despatch date of all mailshots including the Event Planners Pack, without prior notification.
  • RGA will make every effort to ensure the accuracy of all telephone numbers and addresses which are supplied to you, the Customer. However, in no circumstances whatsoever can RGA accept liability for any loss, inconvenience or damage of any kind which may arise from you being supplied incorrect information, be it incorrect information obtained from current records, or due to an operator error.
  • The Customer may only use information supplied by RGA within the confines of any current legislation, and the Customer agrees to indemnify RGA in respect of any claim that may be made against RGA involving misuse of any information given under the service.

Comments and Grievences

All comments and/or grievences should be made in writing to our offices at:

RGA UK Ltd, RGA Centre, Holwell Oxfordshire OX18 4LD
Telephone 01993 822303 & 0845 606 2303

Replacement Data or refund on any of our services will not be given where supporting documentation is not provided. Supporting documentation, must include the invoice number of the purchase. Until and unless a refund has been agreed by RGA UK LTD, payment for the full amount remains due and RGA reserves the right to use all and any applicable legal remedies to recover payment from you as well as any additional costs incurred by RGA in so doing.
RGA - The home of Direct Marketing
Since 1990, RGA are No. 1 data supplier, telemarketing & mailshot despatch centre to the UK's Meetings & Events Industry.
  • SMART DATA:RGA Databases, a proven source of business from meeting, conference & event buyers.
  • TELEMARKETING: RGA Telemarketing, lead generation and CRM.
  • DIRECT MAIL:RGA Direct Mail, delivering your message directly to buyers.


RGA's services and procedures have achieved the Meetings Industry Association's AIM standard.

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